Parent Gradebook FAQs
Q: I do not have a login to view my child's grades. Who do I contact?
Please contact your child's campus to receive the letter with your username and password to gain access to the Home Access Center.
Q: What do I do if my username and password do not work?
Please call or e-mail Julie Elder, (817) 215-0063 or email@example.com.
Q: Why do I see some of my children but not all of them?
There are a few different causes. Please call or e-mail Julie Elder, (817) 215-0063 or firstname.lastname@example.org.
Q: How do I update my email address?
Select the Registration tab, scroll to the bottom and verify we have the correct email address for you. If the email address is not entered or is incorrect, you may add or update your email address there. Please contact your child's campus to update any other contact information.
Q: Why am I not receiving grade, attendance or reporting emails?
Emails with grades are sent every morning Monday - Friday. Attendance emails are sent every afternoon if your child has had attendance information entered for them. Progress report and report card emails are sent the afternoon they are sent home with your child.
If you do not receive these emails, please log into the Home Access Center. Select the Emails tab and confirm the checkboxes are selected for the emails you would like to receive for each child.
If you still do not receive emails, select the Registration tab, scroll to the bottom and verify we have the correct email address for you. If the email address is not entered or is incorrect, you may add or update your email address there.
Q: Why do some classes have many assignments listed in the grade book and others do not?
No two courses are alike. The volume of assignments/tests and the speed at which they are corrected will vary from course to course and teacher to teacher.
Q: What should I do if an assignment is listed as missing?
Discuss the missing assignment with your child. Once an assignment is turned in, it could be several days before a teacher corrects the work and records the mark in the grade book. If an assignment that your child has turned in is listed as missing, and several days have passed since it was turned in, have your child ask the teacher about the status of the assignment. If these steps do not resolve your concern, contact the teacher directly.
Q: What should I do if my child disputes an assignment/test score as listed in grade book?
Discuss the concern with your child. Have your child work with the teacher to clear up the mark in question. Ask to see the graded assignment. If these steps do not resolve your concern, contact the teacher directly.
Q: Why would I not be able to view grades for one/some of my childs classes?
Parents should be able to view grades for every class in which their child is enrolled. When a teacher is working in their grade book, the grade may not show. If you are unable to view grades for a particular class for more than a few days, contact the teacher directly.
Q: What should I do if I believe my childs attendance in Home Access Center is not accurate?
Discuss the concern with your child. Tell your child to clear up the absence with their teacher. If these steps do not resolve your concern, contact the attendance clerk at your campus.
Q: What does it mean if I receive an e-mail attendance notification from Home Access Center?
An e-mail alert is sent to you when your child has attendance information entered for them. There are many reasons for this including a tardy to class. Please check the Home Access Center later to see if the child was absent or tardy. If by the end of the day, the attendance mark is still a concern, talk to your child about the attendance situation.
Q: What if I receive an e-mail attendance notification, but when I go to Home Access Center attendance, my child has not been marked absent or tardy?
The e-mail alert is sent when a student is marked absent or tardy to class. If the teacher changed the students attendance, you might see that they were actually present in class. Remember that the data in Home Access Center is more current than the e-mail alert.
Q: What is the best way to contact a teacher?
You may contact a teacher directly via e-mail or by contacting the campus. All teacher e-mail addresses may be found on the Northwest Independent School District web site, www.nisdtx.org. [Teacher email addresses are on the campus websites, I believe.]
Q: What is a reasonable amount of time to expect a response after e-mailing a teacher?
Under normal circumstances a response should be received within 48 hours.
Q: When can I expect to see the average for each six weeks?
The average should be displayed the day that the report cards are distributed; however, progress can be monitored throughout the six weeks.
Q: If my child has been assigned to an alternative placement, will I be able to view his/her grades online?
Yes, as soon as the AEP teacher has returned completed work to the home campus usually by the end of the six weeks. If you need updates, please contact the Northwest ISD Special Programs Center at 817-215-0900.
Q: I opened grade or attendance reports in my email (Outlook, Hotmail, etc) and the columns are not straight. What should I do?
Open the .txt file of the report in Notepad or Wordpad, and it should be easy to read.
Q: How secure is the online reporting?
Very specific information is required for access.
Q: Who other than school personnel can access my child's grade?
No one can access your child's grades unless you have given your password and student ID login to them.